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Tech Risk and Operations Manager
Ozow
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Senior
Category
Operations
Job Description
Meet Ozow
Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We’re dedicated to making payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what’s possible and are committed to making a positive impact on the world through cutting-edge payment solutions.
The Tech Risk & Operations Manager is a critical leadership role within Ozow’s technology organisation, responsible for driving our technical risk posture, coordinating incident response, and serving as a key interface with merchants, banks, and partners on security and operational matters. This role sits at the intersection of engineering, security, risk, compliance, and operations. You will own the end-to-end lifecycle of technical risk — from identification and prioritisation to mitigation and reporting — and lead the organisation’s incident management processes to ensure rapid, effective resolution and continuous improvement. As Ozow scales, this role will also become the external technical voice of trust — providing assurance to our clients and partners about the safety, resilience, and reliability of our systems.
Coordinate cross-functional teams during Sev-1 and Sev-2 incidents, ensuring timely communication, mitigation, and recovery.
Continuously assess and prioritise risks across the technology estate — including vulnerabilities, misconfigurations, architectural risks, and third-party dependencies.
You
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Requirements
- Bachelor’s degree in Computer Science, Information Security, or a related field.
- 7+ years of experience in technology operations, incident management, or risk/security management roles.
- Proven experience managing large-scale technical incidents and coordinating cross-functional response teams.
- Strong background in risk management frameworks (ISO 27001, NIST, PCI DSS, or similar).
- Experience working in regulated industries (e.g., fintech, banking, payments) preferred.
- Familiarity with cloud-native environments, distributed systems, and modern infrastructure practices.
- Your skills and competencies
- You
Responsibilities
- Incident Management & Response
- Lead the full lifecycle of incident management across Ozow’s platforms — from detection to resolution.
- Drive post-incident reviews (RCA) and ensure that corrective actions are identified, prioritised, and delivered.
- Maintain a comprehensive incident knowledge base to capture lessons learned and drive proactive improvements.
- Technical Risk Management
- Own the technology risk register in collaboration with Security, Infrastructure, Engineering, and Compliance teams.
- Align risk treatment plans with Ozow’s risk appetite and ensure traceability to controls and frameworks.
- Security Posture & External Engagement
- Act as a technical liaison for merchants, banks, and partners on security, compliance, and risk matters.
- Governance & Reporting
- Define and track key SLAs and KPIs for incident response,
- Track risk treatment plans, monitor remediation progress, and report on status and trends to senior leadership and the Risk Committee.
- Develop and maintain customer- and partner-facing documentation on Ozow’s security posture, incident management practices, and resilience capabilities.
- Support the sales and partnerships teams during due diligence and procurement processes, representing Ozow’s security and risk maturity.
- Collaborate with the Security Specialist and CTO to ensure Ozow’s external messaging on security and risk is consistent, credible, and audit-ready.
- Produce regular reports on incidents, vulnerabilities, and risk metrics for executive leadership, the Risk Committee, and auditors.
- Ensure the organisation’s readiness for audits and certifications (e.g., PCI DSS, ISO 27001, SARB directives) by coordinating evidence gathering and remediation activities.
Benefits
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
- Birthday Leave
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
- Our Employee Value Proposition
- Compliance
