Technical Project Analyst

Job Description

Requirements

• Requirements & Stakeholder Collaboration:
• Work closely with Project Managers and other stakeholders to refine business requirements and translate them into clear, implementable technical specifications.
• Communicate progress, risks, and dependencies through stand-ups, retrospectives, project management tools (e.g. Asana), and project meetings.
• Coordinate with other Technical Project Analysts to share best practices and promote consistency across implementations.
• Data Analysis & System Investigation:
• Analyse program and system data to validate assumptions, identify data quality issues, and support technical decision-making.
• Use data insights to inform design adjustments, surface risks or bottlenecks, and support program iteration.
• Investigate system structure and data models as needed to answer technical or programmatic questions.
• Quality Assurance & Delivery Support:
• Support quality management throughout the software development lifecycle by ensuring implementations meet specifications and acceptance criteria.
• Execute testing and quality assurance activities to support delivery of a high-quality product.
• Support internal teams and clients in understanding how to effectively use and manage the system.
• Documentation & Process Improvement:
• Create and maintain technical, functional, and training documentation, including process maps and workflows.
• Contribute to continuous improvement of delivery processes, tools, and documentation.
• Maintain relevant project tracking tools (e.g. Asana, Jira) to support transparent delivery.
• Relevant Skills:
• 2+ years of relevant experience in a technical or technical-delivery role contributing to software implementations, including implementing and supporting technical requirements for software systems or applications.
• Must be technically savvy and enjoy the design and build process, with the ability to create applications that meet business goals.
• Ability to analyse system or program data to support decision-making, identify issues, and inform design improvements.
• Comfortable using AI-powered tools (e.g., ChatGPT, Claude) to support research, analysis, documentation, and day-to-day problem solving.
• Ability to work in and coordinate with dynamic, cross-functional teams, including effective collaboration with technical and non-technical stakeholders.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and provide clear, timely updates.
• Demonstrated time management and organisational skills, with the ability to work across multiple projects or tasks simultaneously.
• Self-motivated, results-oriented team player who takes ownership of work and follows through on commitments.
• Familiarity with agile software development and quality assurance practices.
• Comfort in using Google Workspace and Microsoft products, especially Excel.
• Interest in applying technical skills to socially impactful programmes.
• Bonus skills:
• Formal training in computer science, information systems, data, or related fields.
• Experience with data analysis, reporting, or visualisation tools (e.g. Excel, Power BI, Superset, Python).
• Experience using AI-assisted tools (e.g. generative AI) to support tasks such as documentation, data exploration, test case development, or requirements analysis, with appropriate judgment and validation.
• Professional fluency in French

Responsibilities

• Application Design & Configuration:
• Configure and build applications and AI chatbots on Dimagi’s CommCare, Connect, and Open Chat Studio (OCS) platforms to implement technical requirements defined by project teams.
• Develop and test complex forms, workflows, and automations; support prompt engineering and chatbot evaluation; and troubleshoot system and data issues.
• Analyse requirements to identify potential technical risks, constraints, or opportunities for improved design.
• Collaborate with program teams to implement complex or cross-cutting requirements that span multiple system components.

Benefits

• Benefits and Compensation:
• 100% employer-sponsored medical aid
• 5% match to Employees’ Retirement Fund
• Employee stock option plan
• 30 days paid time off inclusive of holidays
• Unlimited sick time and excellent parental leave policy
• Access to a flex-time policy that allows employees to work based on a flexible work schedule
• Professional Development Benefit
• Access to an Employee Assistance Program (EAP) through ComPsych