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M
Telesales Representative - Inbound
M-KOPA
Posted 4 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Entry-Level
Category
Sales & Business Development
Job Description
M-KOPA is looking for a
Telesales
Representative – Inbound to join their
Customer
Retention group in
Lagos.
As a
Telesales
Representative, you will be the voice that helps customers grow, guiding them through their journey to better devices and expanded opportunities.
You'll help customers upgrade their lives by finding the right products, solving their problems, and making sure they get the most out of their M-KOPA experience.
This is a hybrid role in
Lagos reporting to the
Telesales
Team
Leader.
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Requirements
- 1–2 years of experience in a call centre, telesales, or customer service role
- Patient, empathetic, and detail-oriented personality
- Results-oriented and able to work independently
- Team player who can handle multiple tasks simultaneously
- Genuine care for helping customers succeed
- Experience with CRM systems or mobile financial services is an advantage
- Excellent verbal communication skills
- Fluency in English; additional local languages are a plus
Responsibilities
- Handle inbound customer calls for upgrades and device requests
- Verify customer information to maintain security and data integrity
- Help customers choose the right plans and products for their needs
- Sell additional products that enhance customer experience and meet their goals
- Provide support to customers having issues with devices or apps
- Connect customers with financial tools and services that improve their lives
- Maintain accurate records in CRM systems
- Meet individual and team sales and retention targets
Benefits
- Career development programs, coaching partnerships, and on-the-job training
- Family-friendly policies and flexible work arrangements
- Hybrid work arrangement in Lagos
- Work at one of Africa's fastest growing companies (Financial Times 2022–2025)
- Purpose-driven work improving lives through digital and financial inclusion
How to Apply
Apply through the M-KOPA careers portal.
