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Zambia IT Operations Technician (Fixed-Term)
One Acre Fund
Posted 6 months agoZambia
Location
Zambia
Job Type
Full-time
Experience
Mid-Level
Category
Operations
Job Description
Adhere to Country IT Operations policies, processes, and guidelines
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Requirements
- Understanding of: Mobile Device Management (MDM) Tools
- Windows and Android OS
- Microsoft Deployment Toolkit (MDT)
Responsibilities
- Adhere to Country IT Operations policies, processes, and guidelines
- Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
- Comply with endpoints (laptops and tablets) and network processes
- Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
- Monitor CCTV & GPS systems
