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M
Analyst – Subscriber Registration
MTN Uganda
Posted 5 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Mid-Level
Category
Information Technology
Job Description
MTN Uganda is seeking an Analyst – Subscriber Registration (Subscriber Verification) to work within the Customer Operations department. The role involves working with cross-functional business units to build new report requirements and implement them. The analyst will develop automated dashboards that support self-serve on reporting and tracking required deliverables, and maintain applications/dashboards with respective databases that support fraud management.
The role also involves performing regular and adhoc analysis of SIM registration data to detect exceptions, abnormal trends and possible fraudulent behaviour. Female Applicants are strongly encouraged to apply.
Facilitate accurate SIM registration and KYC reporting for management tracking purposes including SIM selling Agents, back-office verification Agents and Trade partner dashboards
Bachelor's degree in any business-related course such as Statistics, Economics, Commerce and IT relating to development of applications
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Requirements
- Education:
- Work Experience:
- 2 to 3 years experience in business analytics and reporting in telecom
- Experience in data visualization and dashboarding
- Skills:
- Attention to detail and accuracy of reports
- Professional, with high degree of data confidentiality
- Environment scanning skills and innovative approach
- Relationship management and influencing skills
- Strong can-do attitude with ability to use minimum resources to get maximum outputs
- Systems thinking and understanding of the big picture
- Strong communication and presentation skills
- Time management and ability to prioritize and meet deadlines
- Flexibility and ability to adapt and change in the internal culture
Responsibilities
- Ensure KYC SIM registration compliance rate of 99.9% by providing periodic reports on exceptions
- Maintain performance management dashboards for SSOs and SIM registration agents
- Facilitate automated reporting to aid operational efficiency (Daily, Hourly and monthly dashboards)
- Alignment of exceptions in KYC database to accurately represent MTN's compliance position
- Prepare out-of-trend exceptional reports
- Provide adhoc support for data required to aid risk and compliance operations
- Compile compliance reports informing conclusions and supporting decision-making on SIM registration compliance
- Develop and deploy in-house compliance dashboards to manage individual and corporate registrations
- Support daily processes and tasks for KYC Back office
- Provide Errant Agent reports to enable the business enforce SIM Selling Agent compliance
- Investigate and troubleshoot exceptions flagged by IT and/or internal risk and compliance functions
Benefits
- Competitive remuneration package
- Be part of a purpose and value-led organization
- Opportunities for career growth and development
- Inclusive and supportive work environment
How to Apply
Apply online via the MTN Uganda careers portal.
