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Analyst - Subscriber Registration, Customer Operations
MTN Uganda
Posted 5 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Entry-Level
Category
Information Technology
Job Description
Bachelor's degree in any business-related course such as Statistics, Economics, Commerce or IT relating to development of applications.
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Requirements
- 2 to 3 years experience in business analytics and reporting in telecom.
- Experience in data visualization and dashboarding.
- Attention to detail and accuracy of reports.
- Professional, with high degree of data confidentiality.
- Strong communication and presentation skills.
- Time management and ability to prioritize and meet deadlines.
Responsibilities
- Performance management dashboards for SSOs and SIM registration Agents.
- Alignment of exceptions in KYC database to accurately represent MTN's compliance position.
- Out-of-trend exceptional reports.
- Adhoc support for data required from time to time to aid risk and compliance operations.
- Develop and deploy in-house compliance dashboards to manage individual and corporate registrations.
- Support daily processes and tasks for KYC Back office.
- Provide Errant Agent reports to enable the business enforce SIM Selling Agent compliance.
- Investigate and troubleshoot any exceptions flagged by IT and/or internal risk and compliance functions.
- Facilitate accurate SIM registration and KYC reporting for management tracking purposes including SIM selling Agents, back-office verification Agents and Trade partner dashboards showing output and trends.
- Ensure KYC SIM registration compliance rate of 99.9% by providing periodic reports on any exceptions and ensuring they are managed.
- Facilitate automated reporting to aid operational efficiency (Daily, Hourly and monthly dashboards) to improve TAT and deliver self-serve.
- Work with cross-functional business units to build new report requirements and implement them.
- Develop automated dashboards that support self-serve on reporting and tracking the required deliverables.
- Update, maintain and ensure availability of applications/dashboards with the respective databases that support fraud management.
- Perform regular and adhoc analysis of SIM registration data to detect exceptions, abnormal trends and possible fraudulent behaviour.
- Compile compliance reports informing conclusions and supporting decision-making when it comes to SIM registration compliance.
How to Apply
Apply through the MTN careers portal
