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Analyst - Subscriber Registration & Verification

MTN Uganda

Posted 5 months agoKampala, Uganda

Location

Kampala, Uganda

Job Type

Full-time

Experience

Entry-Level

Category

Data & Analytics

Job Description

MTN Uganda Limited is seeking an Analyst for Subscriber Registration and Verification to join the Customer Operations division. The role works with cross-functional business units to build report requirements, develop automated dashboards, and perform regular analysis of SIM registration data to detect exceptions, abnormal trends, and possible fraudulent behaviour. The role reports to the Senior Manager, Subscriber Verification and is based at MTN's Head Office in Kampala. Facilitate accurate SIM registration and KYC reporting for management tracking purposes, including SIM selling Agents, back-office verification Agents, and Trade partner dashboards Bachelor's degree in Statistics, Economics, Commerce, Information Technology or a related field focusing on development of applications
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Requirements

  • 2 to 3 years experience in business analytics and reporting in telecom
  • Experience in data visualization and dashboarding
  • Attention to detail and accuracy of reports
  • Strong communication and presentation skills
  • Ability to present and discuss technical information in a manner that gains understanding from all stakeholders
  • Systems thinking and big-picture understanding
  • Time management and ability to meet deadlines
  • Familiarity with KYC and SIM registration compliance frameworks is an advantage

Responsibilities

  • Ensure KYC SIM registration compliance rate of 99.9% by providing periodic reports on exceptions
  • Develop performance management dashboards for SSOs and SIM registration agents
  • Facilitate automated reporting for operational efficiency including Daily, Hourly and Monthly dashboards
  • Align exceptions in KYC database to accurately represent MTN's compliance position
  • Generate out-of-trend exceptional reports
  • Provide ad hoc support for data required to aid risk and compliance operations
  • Compile compliance reports informing conclusions and supporting decision-making on SIM registration compliance
  • Develop and deploy in-house compliance dashboards to manage individual and corporate registrations
  • Support daily processes and tasks for KYC Back office
  • Provide Errant Agent reports to enable enforcement of SIM Selling Agent compliance
  • Investigate and troubleshoot exceptions flagged by IT or internal risk and compliance functions

How to Apply

Apply via the MTN Uganda career portal. Click Apply and complete the online application form.

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