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Applications Support Engineer
Equity Bank Kenya
Posted 3 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Deadline
April 11, 2026
Category
Information Technology
Job Description
Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With over 12 million customers across Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is the largest customer base in Africa.
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Requirements
- Minimum 3 years experience in application support within financial services, banking, or insurance
- Degree in Computer Science, Information Technology, Software Engineering, or related field
- Proficiency in programming languages (Java, Python, SQL) and operating systems (Linux, Windows)
- Knowledge of IT Service Management frameworks such as ITIL is an added advantage
- Experience with payment systems, core banking platforms, and integration technologies
- Strong analytical and problem-solving skills with a proactive approach to system monitoring
Responsibilities
- Provide Level 2 support for banking applications including payment systems, core banking, trade operations, treasury, credit systems, CRM, and alternate business channels
- Monitor the performance and availability of banking applications continuously, proactively identifying and resolving issues
- Troubleshoot and resolve incidents, service requests, and problem tickets efficiently within agreed SLAs
- Collaborate with vendors and third-party service providers to resolve complex issues and manage SLAs
- Assist in the integration of various business applications to ensure seamless data flow and functionality
- Participate in development and testing of business continuity and disaster recovery plans for critical applications
- Contribute to value-added service initiatives, project activities, and talent development
