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Assistant Housekeeping Manager
Accor Hotels
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
Scope of Position:
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.
Works with the Executive Housekeeper on all remodelling and renovation projects. Carries out his/her specific decorating program and is responsible for keeping the design intact.
We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.
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Requirements
- Skills, Education and Qualification Requirements:
- Grade 12 or equivalent.
- A Hospitality Management qualification is a strong recommendation.
- Experience in Housekeeping, hospitality.
- 5 Years Training and Leadership Position.
- Proficiency in English (Verbal, Written, Reading).
- Superior Customer Service Above average problem-solving skills.
- Be able to communicate at all levels of the organization.
- Well-developed supervisory skills.
- Leadership Pipeline
- Coaching
- Teaching
- Butler Training
Responsibilities
- Responsibilities:
- Consistently offer professional, friendly and engaging service
- Supervise the day-to-day operation of the department to ensure service standards are followed.
- Oversees operation of Laundry/Valet and Uniform Room.
- Monitor labour costs while ensuring effective scheduling and department productivity.
- Assist with preventative maintenance programs while working with the Chief Engineer
- Address guest concerns and react quickly; logging and notifying proper departments as required.
- Manage the departmental budget in a fiscally responsible manner.
- Ensure effective communication, including coaching and performance management.
- Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
- Maintain and track operational budgets, ensuring that housekeeping costs are in line with financial goals.
- Track and manage stock levels, ordering supplies as needed to avoid shortages while staying within budget guidelines.
- Provide monthly and quarterly reports on inventory usage, forecast adjustments, and budget adherence.
- Process invoices accurately and efficiently, ensuring all payments are aligned with budget expectations.
- Attend regularly scheduled departmental meetings.
- Follow departmental policies and procedures.
- Report necessary maintenance items.
- Follow all safety and sanitation policies.
- Participate in the Duty Manager program.
- Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
- Generate regular stock reports, manage inventory, and conduct forecasting to ensure adequate supplies within budget limits.
- Prepare detailed budget forecasts for housekeeping and laundry needs, working in collaboration with the Executive Housekeeper to ensure financial alignment.
Benefits
- EMPLOYMENT EQUITY
