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Business Banking – Digital Champion
Equity Bank Kenya
Posted 4 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Banking & Finance
Job Description
Equity
Bank is one of the region's leading banks with a presence across
Kenya,
Uganda,
Tanzania,
Rwanda,
South
Sudan and DRC Congo, home to over 12 million customers — the largest customer base in
Africa.
The
Business
Banking
Digital
Champion plays a critical role in helping the organization leverage digital data to inform decision-making, optimize performance, and achieve strategic goals.
The primary purpose is to collect, analyze, and interpret digital data and provide actionable insights that support improved digital presence, customer engagement, marketing strategies, and overall business performance.
Strong analytical skills with experience in leveraging data analytics to drive lending product insights and performance management
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Requirements
- Bachelor's degree in Business Administration, Finance, or a related field
- At least 3 years' work experience as a Business Client Advisor or similar role
- Background in IT will be an added advantage
- Familiarity with analytics tools such as Google Analytics, Adobe Analytics, SQL, and other digital tools
- Basic knowledge of programming languages like Python or R is a plus
- Excellent written and verbal communication skills
- Ability to present complex data in a clear and understandable manner
- Strong problem-solving abilities and ability to work under pressure
- Keen eye for detail to ensure data accuracy and reliability
- Strong project management skills
Responsibilities
- Offer technical support to address customer issues during the digital onboarding process
- Ensure all onboarding activities comply with regulatory requirements and security protocols
- Gather feedback from staff about customer onboarding experiences to identify areas for improvement
- Validate and approve prescored limits on a monthly basis
- Assess customer journeys across digital platforms and recommend enhancements to improve user experience
- Work closely with UX/UI teams to test and refine digital interfaces
- Conduct A/B testing and multivariate testing to optimize content and design
- Collaborate with marketing teams to evaluate the performance of digital marketing campaigns
- Provide insights into customer segmentation, targeting, and personalization strategies
- Analyze the return on investment (ROI) for marketing campaigns
- Ensure that digital operations comply with regulatory requirements and the bank's security protocols
- Monitor digital platforms for any compliance issues and mitigate risks
- Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders
- Assist in the development and implementation of digital strategies aligned with the bank's overall goals
Benefits
- Opportunity to work with Africa's largest banking customer base
- Dynamic digital-first banking environment
- Professional growth and development opportunities
- Competitive compensation package
How to Apply
Apply directly via the Equity Bank careers portal at the link provided.
