Business Banking Digital Champion Manager

Equity Bank is one of the region's leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. The Bank is seeking a Digital Champion Manager (Business Banking) to play a critical role in helping the organization leverage digital data to inform decision-making, optimize performance, and achieve strategic goals. The primary purpose is to collect, analyze, and interpret digital data and provide actionable insights to improve digital presence, customer engagement, marketing strategies, and overall performance. Offering technical support to address any issues or questions customers may have during the onboarding process, ensuring a smooth experience. Ensuring all onboarding activities comply with regulatory requirements and security protocols, including verifying customer identities and implementing necessary security measures. Strategic Planning: Assist in the development and implementation of digital strategies aligned with the bank's overall goals. Budget Management: Coordinate and compile digital operations budgets, ensuring they are realistic and aligned with performance targets. Strong analytical skills, with experience in leveraging data analytics to drive lending product insights and performance management. Analytical Skills: Strong ability to analyze data and identify trends; proficient in statistical analysis and data interpretations. Technical Skills: Familiarity with analytics tools such as Google Analytics, Adobe Analytics, SQL, and other digital tools; basic knowledge of Python or R is a plus. Communication Skills: Excellent written and verbal communication skills; ability to present complex data in a clear manner. Problem-Solving Skills: Strong problem-solving abilities to address challenges; ability to work well under pressure and manage multiple tasks.