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E
Card Fraud Forensic Investigator
Equity Bank Kenya
Posted 4 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Mid-Level
Category
Banking & Finance
Job Description
Equity
Group
Holdings PLC is a
Pan
African
Financial
Services
Group with operations in six countries including
Kenya,
Rwanda, DRC,
Uganda,
Tanzania, and
South
Sudan.
The
Card
Fraud
Forensic
Investigator is responsible for leading forensic investigations of card fraud cases including debit, credit, and prepaid card transactions.
The role analyzes transaction data to identify fraud typologies, trends and root causes, and supports chargeback management and dispute resolution in line with card scheme rules (Visa,
Mastercard,
AmEx,
China
Union
Pay).
Forensic Investigation: Lead forensic investigations of card fraud cases including debit, credit, and prepaid card transactions.
Risk Management and Control Framework: Identify emerging fraud typologies and vulnerabilities impacting card portfolios.
Stakeholder and Governance Engagement: Partner with internal stakeholders including Card Operations, Customer Experience, Compliance, Legal, and Risk. Engage with external stakeholders such as card schemes, merchant acquirers, and law enforcement.
Leadership: Lead, coach, and develop card fraud investigators and card analysts.
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Responsibilities
- Analyze transaction data to identify fraud typologies, trends, and root causes.
- Review card authorization logs, merchant data, chargebacks, and customer activity to establish fraud events and timelines.
- Identify control weaknesses, system vulnerabilities, and process gaps contributing to card fraud incidents.
- Prepare detailed investigation reports with clear findings, loss assessments, and actionable recommendations.
- Support chargeback management and dispute resolution processes in line with card scheme rules (Visa, Mastercard, AmEx, China Union Pay).
- Recommend and implement process, control, and policy enhancements to reduce fraud exposure.
- Ensure effective escalation and reporting of material fraud risks and incidents.
- Collaborate with Fraud Risk, Cybersecurity, IT, Operations, and Compliance teams to enhance card fraud detection and prevention.
- Liaise with law enforcement agencies, card schemes, and external stakeholders when required.
- Monitor emerging card fraud trends and recommend enhancements to detection rules, controls, and customer awareness initiatives.
- Ensure investigations are conducted in compliance with regulatory requirements, internal policies, and data protection standards.
- Promote a strong risk-aware and customer-focused culture within the team.
- Maintain high investigation quality standards through regular case reviews and qualit
How to Apply
Apply through Equity Bank's careers portal on Taleo.
