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F
Collector
FNB Botswana
Posted 4 months agoGaborone, Botswana
Location
Gaborone, Botswana
Job Type
Full-time
Experience
Mid-Level
Deadline
April 6, 2026
Category
Banking & Finance
Job Description
FNB Botswana is the largest commercial bank in Botswana, providing a full range of banking services to individuals and businesses. Its corporate and investment banking arm, RMB, provides bespoke solutions for corporate and institutional clients. The Collections team manages arrear accounts, negotiates payment arrangements, and resolves credit queries to protect the bank's portfolio quality.
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Requirements
- Advanced Diploma in Business, Commerce, or Management Studies (a degree is an added advantage)
- 1 to 2 years of experience in a similar collections or credit environment
- Computer literate
- Sense of urgency and strong attention to detail
- Good verbal communication and interpersonal skills
- Ability to resolve problems quickly and efficiently
- Ability to manage sound relationships with all stakeholders and provide timeous feedback
Responsibilities
- Collect on arrear accounts within mandate and negotiate acceptable payment arrangements and settlements
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management
- Contribute to the development and improvement of area-specific standards, procedures, and processes
- Report on transactional and process activity progression within set guidelines to provide timely information for decision-making
- Carry out collections processes within mandate, meeting all targets and quality standards
- Comply with governance in terms of legislative and audit requirements
- Ensure adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
- Deliver exceptional service by educating clients, offering appropriate solutions, and maintaining the relationship
- Contribute to the successful implementation of change initiatives within the collections area
