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Community Manager: Lagos
ALX Africa
Posted 3 months agoLagos, Nigeria
Location
Lagos, Nigeria
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
Do you have experience building and scaling communities that drive meaningful engagement, retention, and real-world outcomes? Are you skilled at turning audiences into active, high-value communities through structured programmes, storytelling, and shared experiences? Are you highly relational, with the ability to engage and influence large, diverse groups while building strong networks across learners, alumni, and partners? Do you understand how to design systems that encourage participation, peer-to-peer connection, and long-term value creation? Are you data-driven, able to track engagement, measure community impact, and translate insights into improved programmes and stronger outcomes such as referrals, retention, and career progression? Do you have experience working across functions: partnering with growth, content, and partnerships teams to ensure community efforts contribute to acquisition, brand visibility, and revenue? Are you excited by the opportunity to build one of the most powerful tech talent communities in Africa, connecting 120,000+ alumni and learners into a thriving ecosystem that drives opportunity, storytelling, and impact at scale? If so, this might just be the role for you.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.
Providing young professionals with access to the most in-demand tech skills that will power the future.
Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
Building a lifelong, impactful community of tech professionals that support
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Requirements
- Skill Requirements - Essential:
- 5–7 years of experience in community management, ecosystem building, programme management, or related roles.
- Proven experience building and managing large-scale communities (online and offline).
- Strong experience designing structured engagement and community programmes.
- Experience linking community efforts to measurable outcomes (engagement, referrals, revenue).
- Strong relationship-building and stakeholder management skills.
- Strong communication and storytelling ability.
- Data-driven mindset with experience using metrics to guide decisions.
- Ability to operate both strategically and operationally.
- Experience working cross-functionally with multiple stakeholders.
- Google Slides / PowerPoint
- Google Sheets / Excel
- Google Docs
- AI Tools
- BI tools such as Looker Studio, Tableau, or similar platforms.
- Skill Requirements - Preferable:
- Experience in education, technology, or youth development ecosystems.
- Experience managing alumni or talent networks.
- Experience in partnerships or business development.
- Experience working with distributed, multi-city communities.
- Familiarity with community platforms and engagement tools.
- Person Specification/Attributes:
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
- Connector Mindset: ability to build meaningful relationships at scale
- Systems Thinking: ability to design scalable community models
- Ownership: accountability for outcomes, not just activity
- What Success Looks Like
- ALX Nigeria operates one of the most powerful and engaged tech communities in Africa. Success indicators include:
- Community contributes 50–70% of total enrolments
- Strong alumni participation and ongoing engagement
- High and sustained engagement across a 100,000+ member community
- Measurable revenue generated from referrals, partnerships, and hub activities
- Reduced CAC driven by community-led acquisition
- High utilisation and revenue generation from the ALX Lagos hub
- Strong volume of user-generated content and community storytelling
- Community recognised as a key driver of ALX Nigeria’s growth, visibility, and impact
- Employment Type:
- This role is a full-time position
Responsibilities
- Specific Responsibilities:
- In this role, you will:
- Own and operate the ALX Lagos hub as a high-impact community, brand, and revenue-generating space.
- Work with the Content team to scale storytelling and user-generated content (UGC) across the community.
- Manage community communication channels and build strong feedback loops to ensure members feel supported and heard.
- Track and analyse community performance, including engagement, referrals, revenue contribution, and alumni outcomes.
