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Community Manager: Nairobi
ALX Africa
Posted 2 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
Are you passionate about building communities that do more than engage; communities that drive growth, deepen belonging, and unlock measurable business impact? Do you thrive at the intersection of community building, learner engagement, programme activation, and cross-functional execution? Are you excited by the opportunity to shape how community becomes a key driver of enrollments, retention, storytelling, and brand advocacy in one of ALX’s most important markets?
Do you have the strategic maturity to design community systems and the operational discipline to make them work at scale? Can you activate ambassadors, mobilise learners and alumni, and create high-energy experiences that strengthen participation and drive results? Are you energized by the opportunity to make community one of the strongest levers for growth in Kenya?
If so, this could be the role for you.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.
With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.
Providing young professionals with access to the most in-demand tech skills that will power the future.
Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey.
347k+ graduates since 2020
257k youth in work
31k youth starting own ventures
60k youth in jobs created by entrepreneurs
Visit our website www.alxafrica.com to learn more about our digital revolution.
The Community Manager will be responsible for leading ALX’s community activation strategy
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Requirements
- Skill Requirements - Essential:
- Ability to translate strategy into practical systems, operating rhythms, and measurable results.
- Excellent verbal and written communication skills, with strong facilitation and community-facing presence.
- High level of ownership, organisation, and comfort managing multiple priorities in a fast-paced environment.
- Candidates must be based in Nairobi or willing to relocate to Nairobi.
- This is an in-person role, and the successful candidate will be expected to work onsite as part of the Nairobi team.
- Legal authorisation to work in Kenya.
- Skill Requirements - Preferable:
- Experience launching or rebuilding community models in new or emerging markets.
- Experience supporting business or growth goals through community-led acquisition and referral strategies.
- Exposure to content, storytelling, or brand advocacy systems within a community function.
- Comfort working across both virtual and in-person engagement environments.
- Person Specification/Attributes:
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
- Employment Type:
- This role is a full-time position
Responsibilities
- Community Strategy and Market Activation:
- Continuously refine community programming and structures to improve relevance, consistency, and impact.
- Ambassador Programme Design and Activation:
- Lead the recruitment, activation, and ongoing management of community ambassadors in Kenya.
- Strengthen the quality and consistency of ambassador-led programming over time.
- Community Engagement, Participation, and Retention:
- Create strong operating mechanisms for in-person and virtual community touchpoints that can scale effectively.
- Community-Led Recruitment and Growth Contribution:
- Track and report on the community's contribution to lead generation, conversion, and enrollment performance.
- Impact Storytelling and Brand Advocacy:
- Build systems to identify, capture, and elevate powerful stories of learner, alumni, and community impact in Kenya.
- Ensure storytelling efforts are intentional, measurable, and aligned with business and brand priorities.
- Cross-Functional Collaboration and Community Operations:
- Contribute to a culture of accountability, experimentation, and continuous improvement within the Kenya team.
- Monitoring, Reporting, and Continuous Improvement:
- Translate community performance insights into clear recommendations and action plans.
- Drive ongoing improvements that make the community more effective, scalable, and measurable over time.
