Courier Experience & Growth Specialist

YOUR MISSION Glovo is looking for a talented and experienced GX Experience & Growth Specialist within the Supply Operations team, based in Tunis. Alongside with the operations team, the GX and Growth Specialist will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country. THE JOURNEY Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers. Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers. Provide along with Regions owners compliance and fleet operational settings Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference Data-driven approach - You will be challenged… but data and metrics are your best back up! You love them and leverage them! Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We