Digital Channels Administrator

Job Description

Requirements

• Bachelor's degree in Software Engineering, Computer Science, or Information Technology.
• At least 2 years of experience in a similar role.
• Working knowledge of digital channels including ATM, internet banking, and mobile banking.
• Knowledge of Windows, UNIX, and Linux operating systems, Shell Scripting, PHP, and JavaScript.
• Knowledge of relational databases including Oracle and MSSQL.
• Strong programming skills.
• Excellent communications and engagement skills.
• Strong attention to detail and personal effectiveness.
• High level of integrity.
• Strong relationship-building skills.
• Professional certifications in ITILv3/v4, MCSA, MCSE, or Database Administration are an added advantage.

Responsibilities

• Complete all business service requests within SLA timelines.
• Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
• Support successful channels application deployments or enhancements per month without SLA breaches.
• Resolve high-priority incidents within SLA.
• Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
• Implement process improvements or automation initiatives per quarter to enhance service delivery.
• Ensure 24/7 availability and stability of channels, contributing to SLA adherence and minimizing business disruption.
• Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features.
• Support deployment of new digital channels and patches in line with approved change management processes.
• Produce key reports per month, ensuring timely and accurate management information for operational planning.
• Ensure full compliance of application SOPs, runbooks, and compliance checklists are up-to-date, reducing operational errors and audit findings.