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Facilities Officer

Wave Mobile Money

Posted 4 months agoOuagadougou, Burkina Faso

Location

Ouagadougou, Burkina Faso

Job Type

Full-time

Experience

Mid-Level

Category

General

Job Description

We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... We’re looking for a Facilities Officer who loves getting into the details to effectively get things done. You will oversee and maintain Wave's buildings, operational areas, parking areas, and specialized equipment. You will also be required to coordinate with third-party service providers that Wave uses to maintain its property. In this role, you'll; Make sure assets and buildings comply with local regulations and safety standards. We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Ser
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Requirements

  • 3+ years of experience in Facilities, Office Management or in a similar position.
  • A Degree or Diploma in business administration or a related field.
  • Fluency in English, French, and local languages.
  • Knowledge of basic accounting and finance principles.
  • Expertise in working with diverse stakeholders to achieve complex and challenging objectives.
  • Excellent verbal and written communication skills.
  • Strong organizational and leadership skills.
  • Good data analysis skills.
  • Demonstrate tenacity and a willingness to go the distance to get something done.
  • Are well-versed in technical/engineering operations and facilities management best practices.
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
  • Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
  • Are analytical in your approach to problems.
  • Are excessively detail-oriented and seek to achieve excellence in everything you do.
  • Have developed processes and training with minimal guidance and have implemented them in an office environment.
  • Are a diplomatic team player who can also work autonomously.
  • We are on Y Combinator's top companies by revenue.
  • We review applications frequent

Responsibilities

  • Maintain clean, tidy, and well-organized office environments.
  • Ensure general upkeep of facilities, buildings, and equipment.
  • Manage room bookings for meetings and training sessions.
  • Support office efficiency through layout planning, equipment procurement, moves, expansions, or reconfigurations.
  • Coordinate and track maintenance work orders.
  • Supervise a team of contractors (cleaning, landscaping, painting, repairs).
  • Address building, connectivity, and maintenance issues in offices and housing.
  • Conduct regular inspections of facilities and grounds.
  • Follow up on utility bill payments (el