Field Officer

We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are looking for a driven Field Officer to join Wave as we launch our operations in the DRC, where you will manage product rollouts and help build our agent and merchant network on the ground. You will represent Wave in the field, overseeing distribution and marketing activations while ensuring our services are accessible to the communities we serve. You will also engage directly with users, agents, and merchants to better understand their needs and challenges related to money transfers and financial services, providing valuable insights to inform our local strategy. Ensure agent quality and compliance with legal and policy requirements. Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. We have a rapidly growing in-country team in Senegal,