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Front Desk and Activation Intern: Johannesburg
ALX Africa
Posted 3 months agoJohannesburg, South Africa
Location
Johannesburg, South Africa
Job Type
Full-time
Experience
Entry-Level
Category
Other
Job Description
Are you naturally warm, engaging, and comfortable interacting with people from all walks of life? We’re looking for a
Learning
Community
Front
Desk
Intern with exceptional interpersonal skills, a welcoming presence, and a professional attitude.
You should be vibrant, respectful, and confident in creating positive first and lasting impressions.
This role requires emotional intelligence, cultural awareness, and the ability to remain composed under pressure.
If you’re reliable, eager to learn, and thrive in a dynamic, people-centred environment, we’d love to hear from you!! About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of
Africa's digital future.
Formerly part of
Sand
Tech
Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes.
Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders.
By 2030, we aim to empower 2 million
Africans to secure sustainable tech careers.
With hubs in 8 cities across
Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors.
Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving digital world.
Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles across tech, creative and entrepreneurship industries.
We achieve this by: Providing young professionals with access to the most in-demand skills that will power the future.
Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
Building a lifelong, impactful community of professionals that supports them at all stages of their career journey.
Our impact thus far: 347k+ graduates since 2020 257k youth in work 3
Specific Responsibilities Front Desk and Hub Operations Duties: Greet learners, alumni, guests, and visitors with warmth and professionalism.
Promote upcoming hub activities and recruitment events, and assist with outreach and inquiries from prospective learners.
Skill Requirements - Preferable Strong problem-solving skills for handling learner and visitor inquiries and challenges.
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Requirements
- Skill Requirements - Essential Welcoming, friendly, and approachable personality.
- Currently enrolled in an ALX program or a graduate.
- Strong academic performance and professional presentation.
- Excellent verbal and written communication skills in English.
- Professional appearance and demeanour suitable for front-desk.
- Strong interpersonal skills and the ability to build rapport with diverse visitors.
- Basic computer literacy, including Microsoft Office and email systems.
- Exceptional organisational skills and attention to detail.
- Ability to multitask and manage competing priorities in a busy environment.
- Ability to handle conflict, remain calm and professional under pressure.
- Reliability and punctuality for a consistent Hub presence.
- Cultural sensitivity and ability to work with diverse cultures.
- Proactive mindset and willingness to take initiative.
- Person Specification/Attributes Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
- Employment Type This role is an Internship position.
Responsibilities
- Create, send and answer emails and walk-in inquiries.
- Manage front desk operations, including sign-in registers and scheduling.
- Maintain a clean, organised, and welcoming reception area.
- Support tour and hub visits and information provision for Hub navigation.
- Identify opportunities to connect visitors with relevant programs.
- Conduct weekly hub walkthroughs and stock takes, reporting any issues or supply needs to Learner Experience Specialist.
- Support the planning and delivery of hub activities, events, and learner engagement initiatives.
- Support learner-led activities within the hub.
- Learner and Recruitment Support Duties: Assist with basic technical support for learners on LMS.
- Assist learners with general queries about programs, schedules, and resources.
- Provide guidance on registration, onboarding, and program processes.
- Help direct learners to the right staff members or support services.
- Offer encouragement and support to ensure learners feel confident and engaged.
- Administrative Support: Support the team with clerical tasks such as data entry.
- Assist in coordinating and setting up events, workshops, or learner activities when required.
- Prepare and distribute communication materials (notices, reminders, etc).
