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Head of Business Solutions
Airtel Africa
Posted 4 months agoDar es Salaam, Tanzania
Location
Dar es Salaam, Tanzania
Job Type
Full-time
Experience
Senior
Deadline
April 3, 2026
Category
Information Technology
Job Description
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace. The Head of Business Solutions will lead the enterprise solutions function in Tanzania, overseeing solution design, customer requirement analysis, delivery of B2B and wholesale products, and product lifecycle management for Airtel's enterprise customer base.
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Requirements
- Bachelor's in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses.
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
- 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry, 2 of which must be at supervisory level.
- Relevant experience in IT/telecom enterprise services networking environment covering wholesale and B2B products.
- Knowledge of cloud technology and cloud-based solutions.
- Knowledge of cyber security products and solutions.
- Extensive knowledge of Microsoft Office suite.
- Strong technical aptitude and IT savvy.
- Strong communication and interpersonal skills.
- Customer-centric approach with strong analytical skills.
Responsibilities
- Lead the function supporting sales teams in analyzing customer requirements, providing solution design, and liaising with networks to deliver on customer requirements.
- Responsible for initial Solution Design and client site survey for all Enterprise Projects covering wholesale and B2B solutions.
- Coordinate with all relevant internal and external stakeholders to deploy Enterprise Products and Solutions and for Enterprise Core Network Maintenance and Support.
- Coordinate closely with Network Services Team for delivery of enterprise solutions.
- Lead teams attending technical sales meetings to capture client service provisioning requests.
- Maintain a consolidated national project tracker for all ongoing Enterprise services implementation.
- Lead teams to drive resolution of all Enterprise Link Outages and faults.
- Ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
- Manage the end-to-end product lifecycle of enterprise products.
- Define the product vision, target customers, positioning, and strategic direction.
- Gather and synthesize customer needs, pain points, and feedback.
- Create and maintain the product roadmap and prioritize features.
- Partner on pricing, launch plans, and go-to-market strategies.
- Define and track KPIs and OKRs.
How to Apply
Apply via Airtel Africa career portal
