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Head of Digital Financial Services
KCB Group
Posted 5 months agoDar es Salaam, Tanzania
Location
Dar es Salaam, Tanzania
Job Type
Full-time
Experience
Senior
Category
Banking & Finance
Job Description
KCB Group is seeking a Head of Digital Financial Services to develop and execute the bank's Digital Financial Services strategy aligned with overall corporate objectives. The role leads digital transformation initiatives across channels including mobile banking, internet banking, agency banking, cards, and emerging platforms.
Lead digital transformation initiatives across channels including mobile banking, internet banking, agency banking, cards, and emerging platforms.
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Requirements
- Bachelor's degree in Banking, Finance, Marketing, IT or equivalent (required)
- Master's degree in Business Administration (added advantage)
- IT background (added advantage)
- Minimum 7 years total experience.
- 5 years experience in Channels support (essential)
- 5 years experience in Customer support (essential)
- 5 years experience in Digital Banking (essential)
- 5 years experience in Banking Operations (desirable).
Responsibilities
- Develop and execute the bank's Digital Financial Services strategy.
- Identify new digital business opportunities, partnerships, and revenue streams.
- Drive innovation to maintain competitive advantage and market leadership.
- Ensure robust governance framework for all digital services.
- Ensure compliance with regulatory requirements, internal policies, and industry standards.
- Oversee digital risk management including cyber security, fraud prevention, data protection.
- Lead end-to-end lifecycle management of digital products and services.
- Deliver growth in digital transactions, customers, revenues, and market share.
- Build and manage strategic partnerships with telecoms, fintechs, payment networks, and technology providers.
- Build, lead, and motivate a high-performing multidisciplinary digital team.
How to Apply
Apply via KCB Group Careers portal
