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K
Head of Products (Retail)
KCB Group
Posted 6 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
KCB Group is seeking a Head of Products (Retail) to serve as the custodian of the product lifecycle for all Retail Banking products. This senior role provides strategic oversight of product analysis, research, innovation, development, and commercialization. The position ensures the delivery of competitive, customer centric solutions by leading product strategy, piloting innovations, and driving sustainable growth across the Retail portfolio.
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Requirements
- Bachelor's Degree in any field (Required)
- Master's Degree (Added Advantage)
- Professional Qualifications (Added Advantage)
- Minimum 10 years of total experience required
- 6 years of experience in Sales (Essential)
- 4 years of experience in Stakeholder Management (Essential)
- 4 years of experience in Strategic Planning (Required)
- 4 years of experience in Team Management (Required)
- 2 years of experience in Product Development (Added Advantage)
- 2 years of experience in Project Management (Added Advantage)
Responsibilities
- Define and execute the Retail product strategy in alignment with overall business objectives
- Provide oversight of the end to end product lifecycle, from ideation to commercialization and retirement
- Ensure products remain competitive, compliant, and responsive to evolving customer needs
- Lead market research, competitor analysis, and customer insights to inform product strategy
- Identify innovation opportunities to reimagine customer engagement and enhance product relevance
- Pilot new concepts and technologies to validate market potential and scalability
- Oversee the design, testing, and launch of new products and enhancements
- Ensure effective go to market strategies, pricing, and positioning to drive adoption
- Monitor performance of products post launch and recommend refinements to maximize value
- Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives
- Build external partnerships with fintechs, industry players, and regulators to support product development
- Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks
- Lead, mentor, and develop the Product Management team to strengthen execution capability
- Foster a culture of innovation, accountability, and customer focus within the product function
