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Head, Personal Banking
KCB Group
Posted 6 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Banking & Finance
Job Description
KCB Group is seeking a
Head,
Personal
Banking to provide strategic leadership for the
Personal
Banking division.
This senior role is responsible for defining and executing the
Personal
Banking strategy in alignment with
Retail and corporate goals to drive sustainable business growth.
The position oversees product and service management, ensures offerings remain competitive and customer focused while promoting digital innovation.
The role also involves achieving sales and profitability targets through customer acquisition, retention and delivery of superior service experiences.
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Requirements
- Bachelor's Degree in Business or any relevant degree (Required)
- Master's Degree in Business Administration (Added Advantage)
- Project management or business field professional qualifications (Added Advantage)
- Minimum 10 years of total experience required
- 8 years of experience in Sales (Essential)
- 8 years of experience in Credit (Essential)
- 6 years of experience in Banking Operations (Essential)
- 8 years of experience in Relationship Management (Essential)
- 8 years of experience in Customer Service (Essential)
Responsibilities
- Define and execute the Personal Banking strategy in alignment with overall Retail and corporate objectives
- Drive business growth by expanding market share, deepening customer relationships, and optimizing product offerings
- Monitor market trends and competitor activities to position Personal Banking as a leading provider of consumer financial services
- Oversee development, enhancement, and delivery of personal banking products and services to meet customer needs
- Ensure products remain competitive, compliant, and aligned with customer value propositions
- Promote digital adoption and innovation in service channels to enhance customer experience
- Lead sales initiatives to deliver revenue targets and profitability for the Personal Banking portfolio
- Drive customer acquisition, retention, and cross selling opportunities
- Champion superior service standards to ensure consistent, high quality customer experiences
- Ensure compliance with regulatory requirements, internal policies, and risk management frameworks
- Oversee credit and operational risk management within the Personal Banking portfolio
- Implement proactive measures to safeguard the bank's reputation and financial integrity
- Provide leadership, guidance, and development opportunities to the Personal Banking team
- Build a performance driven culture that fosters accountability and collaboration
- Engage with internal and external stakeholders to strengthen partnerships and deliver sustainable results
