Manager - Credit & Repayment Operations at Apollo Agriculture | Jobs in Lusaka, Zambia | ProGigFinder

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Manager - Credit & Repayment Operations

Apollo Agriculture

Posted 1 months agoLusaka, Zambia

Location

Lusaka, Zambia

Job Type

Full-time

Experience

Senior

Job Description

Apollo Agriculture is looking for a Manager of Credit & Repayment Operations to join its Credit team in Lusaka, Zambia. This senior on-site role is responsible for developing and executing repayment strategies, leading high-performing collections teams, and driving cross-functional alignment across Credit Operations, Commercial, and Product. The ideal candidate brings 5–8 years in repayment operations or collections, with strong analytical skills and a customer-centric mindset.

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Requirements

Bachelor's degree in Business, Finance, Economics, or a related field
5–8 years of experience in repayment operations, collections, or a related field
Proven ability to lead, motivate, and develop high-performing teams
Demonstrated ability to define, execute, and adapt repayment strategies in alignment with business goals
Strong analytical skills to interpret data, generate insights, and drive decision-making
Excellent verbal and written communication skills across levels and functions
Knowledge of budgeting, cost management, and financial targets
Familiarity with compliance requirements and experience identifying, assessing, and mitigating risks
Ability to thrive in a fast-paced environment and adjust strategies as needed
Customer-centric mindset balancing repayment performance with positive customer experiences
Proactive, gritty, and resourceful with the ability to balance strategy with execution
SQL knowledge is an added advantage

Responsibilities

Continuously improve repayment and collection rates, operational efficiency, and cost-effectiveness
Act as the primary liaison between Credit Ops, Commercial, and Product
Represent repayment performance and strategy in senior leadership forums, ensuring alignment with business priorities
Oversee data analysis and reporting on repayment performance, identifying trends and recommending actions
Manage and develop the repayment operations team, setting clear KPIs and driving accountability
Identify and mitigate compliance and operational risks in collections processes
Contribute to the development of operational repayment strategies in collaboration with the Credit Leadership team and take ownership of executing these strategies
Provide hands-on guidance to the repayment operations team to deliver strong performance and seamless repayment and collection processes
Champion a customer-first approach across all repayment channels (field and call centre), ensuring collections practices are empathetic and solutions-focused

Benefits

Collaborative, ambitious team dedicated to serving smallholder farmers across Africa
Backed by global investors including Chan Zuckerberg Initiative and SoftBank Vision Fund

How to Apply

Apply through the Apollo Agriculture careers portal.

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