Manager, Investment Clubs

Job Description

Requirements

• Bachelor's degree preferably in a business-related field.
• At least 5 years' experience in retail banking with a sales background, with at least 3 years at managerial level.
• Computer skills including spreadsheets, PowerPoint and word processing.
• Good knowledge of the bank's products, systems and personal banking objectives.
• Industry and business acumen.
• Good leadership, management and business development skills.
• Excellent performance-driving and team-building skills.
• Strong networking and relationship management skills.
• Excellent communication skills, both written and oral.
• Good engagement and negotiation skills.
• Good understanding of credit processes.
• Excellent customer service, interpersonal skills and ability to handle conflicts and client complaints.
• Creative problem-solving and decision-making skills.
• Excellent organisational, planning and time management skills.

Responsibilities

• Develop and maintain existing relationships through cross-selling and deep-selling to enhance profitability.
• Develop an Investment Clubs segment strategy and oversee its implementation to grow the numbers.
• Organise regional Investment Clubs trainings in-house and with stakeholders.
• Relationship management with focus on growing and retaining existing base through referrals.
• Manage the Investment Clubs portfolio effectively to ensure performance through timely repayments, renewals and proactive management of poorly performing facilities.
• Provide leadership to sales and branch-based teams in structuring product offerings and propositions to Investment Clubs prospects.
• Participate in design of best practices, skills-sharing approaches and assist in product and process training to build capacity among branch and sales teams.