O&M Other Platforms Senior Officer

Job Description

Requirements

• 3 to 5 years of progressive experience in software development, DevOps, platform engineering, integration development or technical operations with at least 1 to 2 years working with APIs, microservices or integration technologies in production environments, demonstrating growth in technical complexity and responsibility with experience participating in incident resolution for distributed systems
• Working knowledge of integration technologies including RESTful APIs, message queuing, containerization with Docker and Kubernetes basics with hands on experience in at least one of API gateways, message brokers like Kafka, RabbitMQ, Redis or middleware platforms
• Understanding of integration architecture patterns including synchronous and asynchronous communication, event driven architecture, pub/sub messaging and ability to troubleshoot technical issues across multiple system components
• Experience with automation and scripting using at least one programming or scripting language such as Python, Bash, PowerShell, Go or JavaScript to solve operational problems and automate tasks
• Familiarity with CI/CD concepts and tools including Jenkins, GitLab CI, GitHub Actions, Azure DevOps and basic understanding of Infrastructure as Code concepts using Terraform and Ansible
• Experience with monitoring, logging and observability tools including Prometheus, Grafana, ELK stack, Splunk and cloud native monitoring solutions with understanding of key performance metrics and ability to use logs and metrics to diagnose issues
• Good technical communication and collaboration skills with demonstrated ability to document technical solutions, create basic runbooks or troubleshooting guides and work effectively with cross functional teams
• Bachelor's degree in Computer Science, Information Technology, Engineering or related technical field with equivalent combination of education and experience considered for exceptionally qualified candidates
• Relevant professional certifications such as ITIL Foundation or higher, Kubernetes certifications CKA or CKAD, cloud platform certifications in AWS, Azure or GCP or API management certifications preferred

Responsibilities

• Serve as primary technical expert for complex integration and middleware incidents requiring advanced troubleshooting across distributed systems, multiple fault domains including middleware, APIs, partner systems and network connectivity, coordinating with internal teams, integration partners and vendors while providing hands on guidance to operations engineers
• Execute the 1 5 10 mandate for complex integration incidents, conduct thorough root cause analysis for recurring problems involving partner dependencies and set the technical standard for integration incident response excellence
• Maintain deep expertise in integration middleware architecture, API management, message queuing, event driven patterns and synchronous/asynchronous communication protocols including REST, SOAP and gRPC serving as technical authority on integration operations
• Monitor integration flows and partner connectivity proactively identifying performance degradation or emerging issues and execute complex maintenance activities including middleware upgrades, partner onboarding and integration performance tuning
• Serve as primary operational liaison with delivery teams on new integration onboarding, assessing operational readiness evaluating API observability, distributed tracing coverage, error handling, security including mTLS, OAuth2, certificate management and partner support arrangements
• Lead complex partner escalations as primary technical interface, engaging partner technical teams with comprehensive diagnostic information while building effective technical relationships and navigating varying technical capabilities and support models
• Implement advanced observability for integration flows focusing on golden signals including latency, traffic, errors and saturation using distributed tracing with Jaeger and OpenTelemetry and log aggregation with ELK stack and Splunk
• Drive CI/CD improvements including automated testing, quality gates and deployment automation strategies like blue green and canary releases and manage integration workloads on container platforms including OpenShift and Kubernetes with ConfigMaps, Secrets, CRDs, Network Policies and container security
• Champion knowledge management creating high quality knowledge base articles on partner specific troubleshooting, integration patterns and resolution procedures while guiding engineers on effective documentation practices