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Operations Manager - Freight Forwarding
Reeds Africa Consult
Posted 3 days agoNairobi
Location
Nairobi
Job Type
Full-time
Experience
mid
Deadline
August 31, 2026
Category
Other
Job Description
We are seeking an experienced and results-oriented Operations Manager to lead and oversee our clearing and forwarding operations. The ideal candidate will have a strong background in freight forwarding, customs clearance, logistics operations, and stakeholder management.
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Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years' experience in a clearing and forwarding company, with at least 3 years in a management role.
- Strong knowledge of customs procedures, import/export documentation, and freight forwarding operations.
- Proven experience managing stakeholder relationships with KRA Customs, Kenya Ports Authority (KPA), Kenya Revenue Authority, shipping lines, airlines, CFS operators, and other relevant government agencies.
- Strong leadership, negotiation, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in customs systems is an added advantage
Responsibilities
- Oversee the end-to-end clearing and forwarding process, ensuring timely and compliant cargo clearance.
- Manage daily operations across imports, exports, and transit shipments.
- Build and maintain strong working relationships with key stakeholders, including KRA Customs, port authorities, shipping lines, airlines, container freight stations (CFS), transporters, and other regulatory agencies.
- Ensure compliance with all customs, tax, and regulatory requirements.
- Lead, mentor, and supervise the operations team to achieve service excellence.
- Monitor operational KPIs and implement process improvements to enhance efficiency.
- Resolve operational challenges and customer escalations promptly.
- Coordinate with clients and internal teams to ensure seamless service delivery.
- Manage operational costs while maintaining high service standards.
