PASSENGER TRAIN SUPERVISOR

Job Description

Requirements

• Minimum of 2 years’ experience in railway operations, passenger transport, station operations,
• customer service or a related operational environment.
• Experience supervising passenger train services.
• Experience working with railway operating rules and procedures.
• Experience handling passengers during service disruptions or emergencies.

Responsibilities

• Ensure trains depart and arrive according to approved schedules; monitor smooth running of passenger
• services.
• Conduct safety briefings, enforce railway safety procedures, manage emergencies and report incidents
• promptly.
• Confirm train readiness, cleanliness, availability of required equipment, passenger facilities and operational documentation.
• Ensure passengers receive quality service, proper information, assistance and timely communication on delays or changes.
• Liaise with Train Controllers, Station Masters, Drivers, Mechanical, Security and Customer Service teams to ensure efficient operations.
• Receive, resolve and document passenger concerns and recommend improvements.
• Prepare train reports, passenger statistics, delay reports, incident reports and other operational records.
• Work with ticketing and commercial teams to reduce fare evasion and ensure proper passenger documentation.
• Ensure compliance with URC Safety, Health and Environment policies during train operations.
• Coordinate evacuation, first aid response and communication during accidents, breakdowns or service
• disruptions.