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People & Culture Manager
Accor Hotels
Posted 4 months agoCape Town, South Africa
Location
Cape Town, South Africa
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
🌟 THE MISSION
You are Mama’s favourite parent 💕 — the heartbeat of the house and the guardian of our people experience.
As our People & Culture Manager, you create an environment where teams feel welcomed, supported, inspired, and empowered to be themselves. From recruitment ✨ to engagement 🎉, development 📚 to wellbeing 💖. With you around, every team member feels in good hands. 👍
You are present, approachable, and operational — never far from the action. You build culture daily, support leaders, and ensure Mama remains a workplace where personality, creativity, and performance thrive together.
Here’s what you’ll be responsible for:
Culture Creator 🌈💫
Talent Magnet 🎯🌟
Team Experience Champion 💖🎉
Trusted Confidant 🕵️♀️💬
People Operations Leader 📋⚡
Learning & Development Driver 📚🚀
Performance Partner 📈⭐
Employee Relations Expert ⚖️🛡️
Compliance Guardian 🛡️🔒
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
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Requirements
- MADE FOR YOU… ONLY IF ✨
- You hold CIPD Level 5 (or equivalent) 📚💡
- You bring strong HR generalist experience, ideally within hospitality 🏨✨
- You have international exposure, including experience with diverse teams 🌍✈️
- Pre-opening experience is a strong advantage 🏗️🎉
- You are creative 🎨💡 and think outside the box when it comes to people and culture 🤯
- You are approachable 🤗, empathetic 💖, and naturally supportive 👐
- You balance compassion 💕 with professional judgment ⚖️
- You thrive in operational environments ⚡ and enjoy being visible with teams 👀🙌
- You handle confidential matters with integrity 🕊️🔒
- You are organized 🗂️, adaptable 🔄, and comfortable in a fast-paced environment ⚡🏃
- You inspire trust 🤝, positivity 🌈, and collaboration 🤗 across all levels 💬
- With you, the sun is always shining—it’s all highs and blue skies! ☀️
- You’re available and approachable—your office door is always open. 🙌
- Confidentiality matters—you’re the team’s trusted confidant. 🤫
- You spot talent easily—red chair, buzzer… it’s your turn! 🎯
- You’re flexible—your working hours match the business needs. ⏰
- You’re operational—you love being at the heart of the action with the team, not stuck at a desk.
- You have natural authority but deep down a heart of gold. 💖
- YOUR LITTLE EXTRAS 🎯
- You remember everyone’s birthday and always find the perfect gift🎁 and celebrate team moments 🎁💖
- You bring energy⚡, humour 😂, and positivity 🌈 to the workplace 🎶
- You’re flexible ⏰🔄 and adapt your schedule to business needs 🏨
- You believe culture is built daily 🧩💫 through small meaningful actions 💖✨
- You combine professionalism 🧑💼 with Mama’s quirky, human spirit 🎭🎉
- You’re determined—you finish the marathon on time, with your best smile. 🏃♀️
Responsibilities
- Bring Mama’s culture to life 🎭 by creating a welcoming, inclusive, and positive workplace where everyone feels they belong 🤝✨
- Lead recruitment and hiring processes 📝, spotting personalities 😎 and talents 💡 that fit Mama’s spirit as much as the role itself
- Design and deliver initiatives that enhance engagement 🤗, wellbeing 🧘♂️, and team satisfaction 😊 throughout the employee journey
- Act as a safe and confidential partner 🤝 for team members and leaders, providing guidance 🧑🏫, coaching 🏋️, and support 🙌
- Oversee HR administration 🖇️, policies 📜, contracts ✍️, onboarding 🎓, and compliance ✅, ensuring smooth and efficient people processes
- Support growth through training 🏫, coaching 🏋️♀️, and development initiatives 💡 that help teams reach their full potential
- Guide managers through performance management 🏆, feedback conversations 🗣️, and talent development strategies 🧩
- Manage employee relations matters 🗂️ with fairness ⚖️, empathy 💖, and professionalism 🧑💼 while protecting Mama’s culture and standards ✨
- Ensure adherence to labor laws 📜, company policies 🏢, and HR best
Benefits
- Next, we're sure you know the tune 🎶:
- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
