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Relief Manager: Geochem Operations
SGS
Posted 3 months agoJOHANNESBURG, South Africa
Location
JOHANNESBURG, South Africa
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
The Relief Manager has the overall responsibility for planning of samples through the processes and client communication of the laboratory. Continuous improvement and optimize the utilization of the laboratory’s throughput according to client’s requirements. Ensure that the overall production for the Geochem facility under his/her control are achieved
Where possible, do forecasting and planning for upcoming projects or changes in scope for existing projects
In conjunction with Section Manager and/or Laboratory Manager:
Status updates on new and existing projects
Re-negotiating timelines or schedules as necessary
Adhere to all quality and safety requirements of the SGS management system
Actively participate in the Laboratory improvement initiative. (WCSe)
Minimum BSc Degree in Chemistry or National Diploma in Analytical Chemistry or at least 10 years’ experience in an Analytical Lab – at least 5 years at management level
Advanced level of competency in MS Office Suite (Microsoft Word, Excel, PowerPoint, Outlook), to perform word processing, spreadsheet database tracking data and written client communication
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Requirements
- Qualification in Business improvement initiatives will be an added advantage
Responsibilities
- Plan and prioritize a production schedule for the jobs/projects in according with lab capability and client requirements
- Implement and control the production schedule according to set KPI’s.
- Review and adjust the schedule where needed
- Formulate changes, improve workflow and maximum utilization of resources in the departments
- Monitor effective utilization and supervision of human resources within the department/s, including training, recruitment, and discipline
- Assist with decisions making about equipment use, maintenance, modification, and procurement to ensure production targets can be met
- Direct communication with clients daily on:
- Prepare and maintain production reports
- Monitor and review the performance of staff and organize necessary interventions for improvement on production targets
- Ensure implementation and adherence to health and safety procedures
- Communicate these finding to senior management team
- Ensure efficient collaboration and co-ordination between relevant departments including procurement, human resources, and management
- Perform any other reasonable tasks as assigned by direct line manager
- Manage customer complaints and claims through a systematic approach and ensure that resolution is achieved with
Benefits
- Previous experience in production planning will be an added advantage
- At least 5 years’ proven Management experience
- At least 10 years’ experience in an Analytical / commercial laboratory environment
- Familiar with SGS analytical practices
- Minimum 5 years’ experience in customer relationship management
- Strong knowledge of SLIMS
- Previous analytical and technical laboratory experience an advantage
- Good knowledge of ISO17025 requirements
- Expert working knowledge of the mining and minerals industry
- Good co- ordination and proven management skills
- Statistical evaluation techniques advantageous
- Ability to work well under pressure and tight timelines
- Ability to prioritize activities and be flexible to adjust to a variety of situations
- Ability to effectively coordinate with various departments and levels of
