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Reservations Manager
Accor Hotels
Posted 4 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed.
ROLES AND
Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.
In addition, participate in the protection and efficient utilization of the Company’s assets through the implementation of approved policies, procedures and internal controls.
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Requirements
- Degree in Hotel Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
Responsibilities
- RESPONSIBILITIES
- As well, he/she will amplify the functionality of all reservation source software.
- This individual must make a daily practice of revenue maximization and yield management.
- He/She supervises and coordinates activities of workers in their daily tasks.
- Focus on overall yield and REVPAR
- Analyze data as it relates to our market regarding customer relationship management programs.
- Responsible for forecasting revenues both long and short-term.
- Train, motivate and develop our reservation staff on an ongoing basis.
- Will be a key player when bringing and relocating reservations staff.
- Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.
- Handling the day-to-day operations of the Reservations Department as listed.
- Interacts and handles other sections of Revenue Management if needed.
- Monitors any events and special promotion activities & meet with potential or actual hotel clients.
- All machinery and equipment at Reservations, in relation to concerned departments.
- To follow up reservations for confirmation.
- To be familiar with different rate structure.
- To identify prospective clients’ exact needs by questioning.
- To entertain prospective clients’ exact needs by questioning.
- Assist in obtaining competitive figures and compiling monthly market share reports.
- To entertain prospective clients through telephone conversation.
- Focus on overall yield and REVPAR.
- Key component in analyzing marketing dollars spent based on inquiry and reservation results.
- Train, motivate and develop reservations employees on an ongoing basis.
- Will be a
