SAHL Banking Cluster Manager

Job Description

Requirements

• Bachelor's degree from a recognised university (required).
• Islamic Banking Certification (required).
• Master's degree in a business-related field (added advantage).
• Minimum 5 years' experience in Islamic banking (required).
• Minimum 3 years in relationship and portfolio management (required).
• Minimum 3 years in sales management (required).
• Minimum 2 years in stakeholder management (required).
• Minimum 1 year in people management (required).
• Experience in credit operations and banking operations (desirable).

Responsibilities

• Monitor and analyse product performance metrics across branches and recommend improvement actions.
• Provide operational and compliance guidance to branch staff on Sahl banking procedures, policies, and systems.
• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
• Facilitate feedback from branches and customers to improve Sahl products and service delivery.
• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
• Conduct training and refresher sessions to strengthen staff competence in Sahl products.
• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support.
• Prepare and submit cluster performance reports highlighting achievements, challenges, and recommendations.
• Track and report customer feedback, operational risks, and compliance matters.
• Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
• Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.