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Sales and Service Coordinator
FNB Ghana
Posted 4 months agoKumasi, Ghana
Location
Kumasi, Ghana
Job Type
Full-time
Experience
Mid-Level
Deadline
April 10, 2026
Category
Banking & Finance
Job Description
First National Bank Ghana has been operating since 2015 and merged with GHL Bank in 2020, making it a meaningful player in the home loans market. FNB Ghana has a national footprint across Accra, Tema, Kumasi, and Takoradi, serving customers through branches, ATMs, CashPlus agents, and digital banking platforms. The Retail Banking team is looking for a Sales and Service Coordinator to lead branch sales and service delivery in Kumasi.
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Requirements
- Relevant qualification in business, banking, or a related field
- At least 3 years of relevant experience in retail banking or financial services
- Proven ability to think creatively and deliver innovative solutions
- Experience managing and leading a team
- Strong customer service and relationship management skills
Responsibilities
- Take accountability for the sales and service process and ensure that sales targets and service standards are met
- Provide first line supervision to direct reports, caring for and growing team members
- Establish, align, and manage target and budget goals while ensuring effective cost control
- Deliver exceptional service that exceeds customer expectations through proactive and innovative solutions
- Manage existing clients and grow portfolio through contact-making and lead generation
- Manage the growth of active customer account base to increase client base for the branch
- Maximise business portfolio cross-sell opportunities and strengthen client relationships
- Track, control, and influence sales activities to achieve predetermined sales team targets
- Comply with governance in terms of legislative, process, operational risk, and audit requirements
