Senior Analyst - Planning & Analytics (Business Intelligence)

Job Description

Requirements

• Bachelor's degree in Statistics, Mathematics, or Computer Science
• Proficiency in SQL and Python
• Proficiency in Data Science and Machine Learning development and deployment
• Advanced knowledge of Power BI
• Minimum 5 years experience in the area of specialization
• Experience in data science, machine learning and advanced data analytics
• Proficiency in Power BI, SQL, PowerPoint, and advanced Excel modeling
• Strong understanding of telecom KPIs, revenue models, and operational metrics
• Proven ability to simplify complex data and influence strategic decisions
• Expertise in forecasting, segmentation, churn prediction, and cluster analysis

Responsibilities

• Perform customer-level analytics to explain performance trends and provide insight for timely decision-making
• Carry out regular and ad hoc data analytics activities to enable the business to obtain better insights
• Develop and maintain machine learning models for forecasting customer behavior, churn, and business outcomes
• Conduct gap analysis to identify underserved areas and optimize agent network deployment
• Partner with Commercial Operations teams to deliver tailored analytics solutions
• Use data-driven insights to guide business strategy aligned with organizational goals
• Develop business cases for new initiatives and products
• Assess the impact of pricing, promotions, and market dynamics
• Provide data-driven insights to support forecasting, budgeting, and strategic planning
• Design, develop, and maintain user-friendly data visualizations and dashboards implementing best practices for consistency
• Analyze mobile money agent liquidity, float availability, and transaction patterns to detect stress points and seasonal trends