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Senior Analyst - Planning and Analytics
MTN Uganda
Posted 3 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Senior
Category
Information Technology
Job Description
The
Business
Intelligence
Analyst will primarily be responsible for leveraging expertise in analytics, modeling, and AI, alongside a strong understanding of the business, to identify and implement opportunities that enhance operations and improve the customer journey.
The role involves monitoring company performance and the broader business environment, translating data related to customers, channels, competitors, and macroeconomic trends into accurate, actionable strategic insights.
Reports to the
Manager of
Planning and
Analytics.
Customer Analytics and Performance Monitoring: Perform customer level analytics to help explain performance trends and provide insight in a timely manner for decision making.
Predictive Analytics and Modeling: Develop and maintain machine learning models for forecasting customer behavior, churn, and business outcomes.
Analyze mobile money agent liquidity, float availability, and transaction patterns to detect stress points and seasonal trends.
Commercial Strategy Support: Partner with teams in Commercial operations to understand business needs and deliver tailored analytics solutions.
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Requirements
- Bachelor's degree in Statistics, Mathematics or Computer Science.
- Proficiency in SQL and Python.
- Proficiency in Data Science and ML development and deployment.
- Advanced knowledge in Power BI.
- Minimum 5 years in the area of specialisation.
- Experience in data science, machine learning and advanced data analytics.
- Strong understanding of telecom KPIs, revenue models, and operational metrics.
- Proven ability to simplify complex data and influence strategic decisions.
Responsibilities
- Design, develop, and maintain user-friendly data visualizations and dashboards.
- Carry out regular and ad hoc data analytics activities to enable business to obtain better insights.
- Conduct gap analysis to identify underserved areas and optimize agent network deployment.
- Use data-driven insights to guide business strategy.
- Develop business cases for new initiatives and products.
- Assess the impact of pricing, promotions, and market dynamics.
- Provide data-driven insights to support forecasting, budgeting, and strategic planning.
How to Apply
Apply through the MTN Uganda career portal.
