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Senior Analyst - Planning and Analytics, Business Intelligence
MTN Uganda
Posted 5 months agoKampala, Uganda
Location
Kampala, Uganda
Job Type
Full-time
Experience
Mid-Level
Category
Information Technology
Job Description
The Business Intelligence Analyst will primarily be responsible for leveraging expertise in analytics, modeling, and AI, alongside a strong understanding of the business, to identify and implement opportunities that enhance operations and improve the customer journey. The role involves monitoring company performance and the broader business environment, translating data related to customers, channels, competitors, and macroeconomic trends into accurate, actionable strategic insights.
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Requirements
- Bachelor's degree in Statistics, Mathematics or Computer Science.
- Proficiency in SQL and Python.
- Proficiency in Data Science and ML development and deployment.
- Advanced Knowledge in PowerBI.
- Minimum 5 years in the area of specialisation.
- Experience in data science, machine learning and advanced data analytics.
- Proficiency in Power BI, SQL, PowerPoint, and advanced Excel modeling.
- Strong understanding of telecom KPIs, revenue models, and operational metrics.
- Proven ability to simplify complex data and influence strategic decisions.
Responsibilities
- Perform customer level analytics to help explain performance trends and provide insight for decision making.
- Carry out all regular and ad hoc data analytics activities to enable business to obtain better insights.
- Develop and maintain machine learning models for forecasting customer behavior, churn, and business outcomes.
- Conduct gap analysis to identify underserved areas and optimize agent network deployment.
- Partner with commercial operations teams to understand business needs and deliver tailored analytics solutions.
- Use data-driven insights to guide business strategy, ensuring alignment with organizational goals and market dynamics.
- Develop business cases for new initiatives and products.
- Assess the impact of pricing, promotions, and market dynamics.
- Provide data-driven insights to support forecasting, budgeting, and strategic planning.
- Design, develop, and maintain user-friendly data visualizations and dashboards implementing best practices for dashboard consistency.
- Analyze mobile money agent liquidity, float availability, and transaction patterns to detect stress points and seasonal trends.
How to Apply
Apply through the MTN careers portal
