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Senior Analytics Manager - Customer Behaviour

M-KOPA

Posted 3 months agoAccra, Ghana

Location

Accra, Ghana

Job Type

Full-time

Experience

Senior

Category

Data & Analytics

Job Description

M-KOPA is hiring a Senior Analytics Manager - Customer Behaviour for their team in Ghana. If you have spent years building predictive models to understand customer behaviour, M-KOPA will teach you how to apply that thinking to credit decisions. Your models will unlock financial inclusion for millions across Africa. Most of M-KOPA's 7 million customers have no traditional credit history, yet the company has unlocked over $2 billion in credit. Your challenge: build predictive models using alternative data to determine who gets their first smartphone, their first formal loan, and their first real opportunity to build financial security. This is a hybrid role based in Accra.
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Requirements

  • Bachelor's degree in Statistics, Actuarial Science, Economics, Mathematics, Econometrics, or another quantitative field
  • 4+ years of experience analysing customer or user behaviour patterns using data
  • Experience building predictive models and running controlled experiments
  • Strong SQL and Python or R skills for data analysis and modelling
  • Ability to present complex analytical findings to executive and non-technical audiences
  • Experience with A/B testing, cohort analysis, and statistical inference
  • Cross-functional collaboration skills with Product, Risk, and Finance teams
  • Ability to build automated dashboards and data pipelines

Responsibilities

  • Design A/B tests to evaluate credit policy changes including loan amounts, terms, pricing, and approval thresholds
  • Analyse experiment results to optimise approval rates, default rates, and profitability
  • Run cohort analyses and measure incrementality of interventions
  • Present findings to executives and credit committees
  • Develop strategic recommendations based on data analysis
  • Collaborate cross-functionally with Product, Risk, Operations, and Finance
  • Build business cases for credit policy changes
  • Build automated dashboards and reporting for credit decisioning
  • Ensure model performance monitoring and validation

Benefits

  • Shape credit strategy for millions of underserved customers across Africa
  • Work at one of Africa's fastest growing companies (Financial Times 2022–2025)
  • TIME100 Most Influential Companies in the World 2023 and 2024
  • Credit domain knowledge provided — analytical rigour is what matters
  • Hybrid work arrangement in Accra, Ghana

How to Apply

Apply through the M-KOPA careers portal.

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