SENIOR COMMERCIAL OFFICER

Job Description

Requirements

• An Honours Bachelor’s Degree in Commerce, or Business Administration, or Marketing, or Economics, or Transport and Logistics Management, or Procurement and Supply Chain Management, or Finance and Accounting, or Entrepreneurship, or Any other relevant business-related discipline from a recognised institution.

Responsibilities

• Participate in the development and implementation of URC commercial strategies, plans and initiatives.
• Support the translation of corporate objectives into commercial targets and activities.
• Monitor implementation of commercial plans and recommend improvement measures.
• Provide inputs into departmental budgets, work plans and performance reports.
• Identify new business opportunities for railway, marine, property and logistics services.
• Conduct market research to identify customer needs, industry trends and competitor activities.
• Support preparation of business proposals, feasibility studies and investment cases.
• Develop strategies for increasing freight volumes, passenger numbers and other commercial
• revenues.
• Develop and maintain relationships with key customers, freight clients, government agencies and
• private sector partners.
• Coordinate customer engagement activities and collect customer feedback.
• Address customer complaints and recommend service improvements.
• Support customer satisfaction surveys and service quality monitoring.
• Support implementation of marketing campaigns to promote URC services.
• Prepare promotional materials and communication briefs.
• Participate in exhibitions, stakeholder forums and business networking events.
• Enhance awareness of railway transport advantages among existing and potential customers.
• Support preparation, review and monitoring of commercial agreements and contracts.
• Monitor compliance with contractual obligations by customers and service providers.
• Track revenue performance against targets and identify gaps.
• Support debt monitoring and revenue collection initiatives.
• Collect, analyse and interpret commercial performance data.
• Prepare periodic commercial reports, dashboards and presentations.
• Provide business intelligence to support management decision-making.
• Maintain commercial databases and records.
• Liaise with internal departments including Operations, Finance, Engineering, Legal and Planning.
• Participate in negotiations with customers and strategic partners.
• Support coordination with government institutions and industry stakeholders.
• Ensure commercial activities comply with URC policies, procedures and relevant legislation.
• Identify commercial risks and recommend mitigation measures.
• Maintain proper documentation of commercial transactions.
• Mentor junior commercial staff.
• Share market intelligence and best practices within the department.
• Participate in professional development activities.