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Senior Manager, Programs (Mobileaid)
GiveDirectly
Posted 3 months agoMaputo, Mozambique
Location
Maputo, Mozambique
Job Type
Full-time
Experience
Senior
Category
Other
Job Description
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.
GD has raised over $1B since launching in 2011 and delivered cash to more than 2 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages. From software engineers to seasoned humanitarian workers, management consultants to public servants, researchers to field operations -- it’s an incredible group of people.
Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision-making, and strive to build an ambitious, dynamic and high-performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.
We work hard to create an environment in which all our team members can thrive, succeed, and grow. We support high ownership, flexibility, take care of each other, have fun, and create professional growth opportunities.
About GiveDirectly Mozambique & MobileAid
GiveDirectly Mozambique is expanding both the scale and speed of cash delivery. A key pillar of this growth is MobileAid: using remote, mobile-based targeting and enrollment (and associated digital workflows) to deliver cash at greater scale, speed, and effectiveness—including rapid response after shocks/emergencies and, where feasible, anticipatory cash before shocks occur. MobileAid can also support improved targeting approaches for social protection, particularly in urban areas, by reducing the time and cost of identifying and enrolling eligible households.
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Responsibilities
- Program delivery:
- Drive end-to-end delivery for GiveDirectly projects in Mozambique, ensuring strong performance on quality, speed, cost-effectiveness, and recipient experience.
- Own workplans, delivery timelines, risk registers, and coordination structures across projects; anticipate bottlenecks and unblock quickly.
- Use program data to guide decisions—tracking key metrics, analyzing trends, and adjusting program design and delivery.
- Strengthen operational systems to support improvements in recipient experience, program quality, safeguarding, fraud prevention, and case resolution.
- MobileAid leadership:
- Lead the design and rollout of mobile-based targeting and remote enrollment (MobileAid) projects that can improve speed and scale of cash delivery—especially in shock/emergency and urban contexts.
- Translate program needs into implementable approaches and partner closely with internal teams (Tech, Emergency Cash, Programs) to iterate tools and processes.
- Build GiveDirectly’s MobileAid capabilities by piloting and iterating with novel remote targeting, enrollment and risk detection approaches
- Ensure strong data stewardship, consent, and compliance practices, aligned with local requirements and GiveDirectly standards.
- External stakeholder engagement and partnerships:
- Initiate and maintain strong working relationships with government counterparts, telecom operators, regulatory authorities, and key service providers.
- Build robust systems and protocols to bring clarity and structure to work with implementation partners.
- Represent GiveDirectly in relevant technical forums to improve alignment, coordination and increase program visibility.
- Monitor results across programs using operational and outcome-relevant metrics; identify performance gaps and implement corrective action.
- Support government and donor reporting on progress and results.
- Team management and leadership:
- Lead and develop program teams and cross-functional working groups; set a strong culture of accountability, problem-solving, and recipient-centered execution.
- Manage and coach direct reports (and oversee vendor/partner teams where relevant), ensuring clear expectations, strong performance management, and professional development.
- Model a strong team culture rooted in GD’s values.
- Required:
- 7+ years experience in a problem-solving heavy role (e.g., program management, operations leadership, consulting, product delivery).
- Strong end-to-end project management skills and comfort operating in ambiguous, dynamic environments.
- Demonstrated ability to manage complex stakeholder relationships and negotiate delivery-oriented agreements.
- Excellent written and verbal communication: able to translate technical concepts (data/tech/process) into clear operational decisions for diverse audiences.
- Strong analytical thinking: able to use data and operational metrics to diagnose issues and drive improvement.
- Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
- High ownership, integrity, and sound judgment—especially when balancing speed vs. risk in fragile contexts.
- Professional working proficiency in Portuguese.
- Nice to have:
- Experience working with mobile network operators, mobile money ecosystems, or data governance/privacy.
- Experience in humanitarian response or social protection sectors.
- Experience using Salesforce, Tableau, or similar platforms to manage and analyze program data.
