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Senior Relationship Manager - Commercial Banking
Absa Bank Kenya
Posted 4 months agoNairobi, Kenya
Location
Nairobi, Kenya
Job Type
Full-time
Experience
Senior
Category
Banking & Finance
Job Description
Absa Bank Kenya is seeking a Senior Relationship Manager in Commercial Banking based at Absa Headquarters in Nairobi.
The role manages and sustains a portfolio of Commercial customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved through quick risk decisions and managing consistency and quality of operational service.
The primary objective is to maximize risk-adjusted portfolio contribution. The jobholder will be responsible for business development both with new customers and existing customers to increase wallet share.
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Requirements
- A relevant business-related degree from a recognized university.
- Additional professional or advanced qualifications are an added advantage.
- At least 5 years in relationship management in Business or Corporate Banking.
- Detailed knowledge of Commercial and Corporate product sets.
- For complex products, detailed knowledge of requirements of sophisticated customers.
- Broad understanding of policies and strategies within the country.
- Detailed understanding of Country and Group guidelines relating to Credit Risk.
- Ability to identify priority customers and assess their contributions.
- Strong business development and sales skills.
- Excellent customer relationship management abilities.
Responsibilities
- Achieve the portfolio's annual financial targets including Balance Sheet Growth, Revenue and Profitability.
- Drive customer satisfaction through NPS score improvement.
- Develop and grow relationships with existing and potential customers.
- Maintain Customer Account Plans for all customers in the portfolio.
- Conduct Annual and Interim Reviews of Borrowing and Non-borrowing customers.
- Deal with and find solutions to customer complaints.
- Determine products most effective in meeting customers' needs and sell proactively.
- Research, create, and follow up a target list for potential new business.
- Gather required information to prepare and assess credit applications.
- Adhere to approved policies and procedures.
- Ensure audit issues closed with nil repeat findings.
- Day-to-day coaching and development of portfolio Assistant Relationship Managers.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading pan-African financial institution.
- Professional development and career growth opportunities.
- Dynamic work environment at Absa Headquarters Kenya.
How to Apply
Apply directly on the Absa careers portal. Visit the link provided to submit your application online. Absa Bank Kenya is an equal opportunity, affirmative action employer.
