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Specialist, Functional Support
Standard Bank Group
Posted 4 months agoJohannesburg, South Africa
Location
Johannesburg, South Africa
Job Type
Full-time
Experience
Mid-Level
Category
Banking & Finance
Job Description
Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other
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Requirements
- Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Checking Things
- Developing Strategies
- Documenting Facts
- Technical Competencies:
- Application Knowledge for Support
- Application Support
- Data Analysis and Inference
- Documenting
- Service Level Management
Responsibilities
- Type of Qualification: Degree
- Field of Study: Information Technology
- Experience Required
- Delivery Enablement
- Technology
- 5-7 years
- Proven experience in application of service management processes and frameworks
- Maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities.
- Provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies.
- Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience
