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Station Hub Senior Operator - Plateau Mosquée
Jumia
Posted 3 months agoAbidjan, Ivory Coast
Location
Abidjan, Ivory Coast
Job Type
Full-time
Experience
Entry-Level
Category
Supply Chain & Logistics
Job Description
About
Jumia: Jumia is a leading pan-African e-commerce platform.
Its mission is to improve the quality of everyday life in
Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use
Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia
Logistics] and a digital payment and fintech platform [Jumia
Pay].
With over 3,000 employees,
Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.
Jumia is committed to creating a sustainable impact in
Africa.
In April 2019,
Jumia was the first
Tech company in
Africa to be listed on the
New
York
Stock
Exchange.
What you will be doing
Inbound/Outbound
Supervision: Actively coordinate the unloading of shuttles.
Returns
Management (RTO): Daily sort and scan expired packages to return them to the central sorting center without errors.
Maintenance of
Order: Guarantee perfect organization of the back-office to ensure fast customer service.
Task
Allocation: Assign roles to junior operators, such as counter service or scanning, based on customer flow.
Continuous
Training: Support new agents on the ground by demonstrating tool usage and customer service standards.
Back-up
Management: Take charge of the
Hub in the
Manager's absence to ensure continuity of service and reporting.
Queue
Management: Intervene during peak traffic periods to accelerate package delivery and clear the counter.
Escalation: Handle dissatisfied customers or complex cases, such as incorrect PIN codes or system discrepancies.
Inventories: Assist the
Manager in physical counts to identify stock gaps.
Quality
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Requirements
- High School Diploma to Associate's Degree (Bac to Bac+2)
- 1 to 2 years of field experience in logistics, retail, or customer service.
- Previous experience at Jumia is a major asset.
- Perfect mastery of logistics scanning tools and WMS mobile applications.
- Basic knowledge of Excel for sending operational reports.
- Ability to quickly understand operational dashboards.
- Hands-on and ready to lead by example on the floor.
- Capable of guiding colleagues in a professional and firm manner.
- Ability to maintain composure during high-pressure periods.
Responsibilities
- Coordinate the unloading of shuttles and ensure every package is scanned without delay and stored in the correct zone.
- Sort and scan expired packages daily to return them to the central sorting center without errors.
- Guarantee perfect organization of the back-office to ensure fast customer service.
- Assign roles to junior operators based on customer flow.
- Support new agents by demonstrating tool usage and customer service standards.
- Take charge of the Hub in the Manager's absence to ensure continuity of service and reporting.
- Intervene during peak traffic periods to accelerate package delivery and clear the counter.
- Handle dissatisfied customers or complex cases.
- Assist the Manager in physical inventory counts to identify stock gaps.
- Verify that equipment such as scanners and POS terminals are functional at the start of the day.
- Ensure every package is scanned without delay and stored in the correct zone.
- Control: Verify that equipment like scanners and POS terminals are functional at the start of the day.
Benefits
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African e-commerce sector.
- The opportunity to become part of a highly professional and dynamic team.
- An unparalleled personal and professional growth as a longer-term objective is to train the next generation of leaders.
How to Apply
Apply through the Jumia careers portal.
