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Team Lead, North Central 2
Standard Bank Group
Posted 4 months agoGboko, Nigeria
Location
Gboko, Nigeria
Job Type
Full-time
Experience
Mid-Level
Category
Banking & Finance
Job Description
Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers. Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.
Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
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Requirements
- Behavioural Competencies
- Taking Action
- Meeting Timescales
- Interpreting Data
- Convincing People
- Team Working
- Technical Competencies
- Customer Understanding
- Product Knowledge
- Customer Acceptance and Review
- Client Retention
- Product Related Systems
Responsibilities
- First degree in any field.
- Minimum of 5 - 7 years’ experience Iin Commercial banking and Business banking
- Experience within the financial industry with experience in managing small businesses.
