Team Lead Rider Engagement

Role Scope ● Monitor and improve Rider Performance and Compliance ● Lead Rider Recruitment for the allocated zones ● Lead a Team of Rider Coordinators and/or Rider Captains ● Manage rider roster with proper allocation of shifts/breaks/off-days etc ● Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor ● Inventory management and usage compliance of Rider equipment ● Groom rider quality (behavior, appearance, professionalism, presentational, etc) ● Setting up a performance improvement plan to improve the performance of low-performing riders ● Reduce rider complaints originating from customers ● Monitor rider's performance on an individual level and be responsible for coaching/warning riders ● Audits fleet appearance & rider behavior via on-ground visits Skills & Qualifications needed: Bachelor's Degree • 2-3 years of experience in the food/grocery tech industry is highly preferred • Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc • Strong communication skills, both written and verbal. English and Arabic. • Influencer and negotiator with good public speaking and presentation skills • People management skills: Experience in managing bigger groups of people