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D
Team Lead Riders
Delivery Hero
Posted 6 months agoMaadi, Egypt
Location
Maadi, Egypt
Job Type
Full-time
Experience
Senior
Category
Management
Job Description
What’s On Your Plate?
Location: Delta, Egypt
Tracking rider performance with coordinators and taking ownership of rider performance.
Weekly zone meeting with riders.
Assisting dispatchers with rider issues via communication channels.
Ensures compliance of rider equipment/branding usage.
Directs, optimizes, and coordinates full order cycle.
Ownership of SOPs’ violation within the fleet
Ensuring 100% fleet hygiene quality.
completed to meet daily/weekly forecasted supply targets.
What Did We Order?
Prior experience in the logistics field (1 year minimum).
Knowledge of “last mile logistics” & “in-house operations”.
Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
Arabic speaker, English is a plus
Holder of valid Qatari driving license (light vehicle) or willing to get one.
Ability to work under pressure, multitask & work on rotational shifts.
A people-person who can interact with a big team of riders.
Possess good time management & resource planning skills.
Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities
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Responsibilities
- Align with riders to solve problems in real-time & monitor them on a daily basis.
- Support riders in any problem they face by providing 100% live operation support.
- Provide support to third-party logistics by ensuring “working hours” exercises are being