Team Lead, Technical Writing

Job Description

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
• 10+ years of experience in technical writing, documentation management, or related IT delivery roles.
• Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines.
• Proven experience supporting large-scale IT projects or digital transformation initiatives.
• Strong familiarity with enterprise systems, integration-heavy environments, and regulated industries.
• Strong knowledge of SDLC, Agile frameworks (e.g. Scrum), and hybrid delivery methodologies.
• In-depth knowledge of IT systems documentation including applications, integrations, and infrastructure.
• Ability to translate complex technical concepts into clear, concise, and structured documentation.
• Working knowledge of IT governance, risk, compliance, and audit requirements.
• Leadership, coaching and performance management skills.
• Master's Degree in relevant field is desirable.

Responsibilities

• Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
• Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
• Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
• Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
• Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
• Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
• Act as the single point of accountability for documentation quality across all IT initiatives.
• Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
• Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
• Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.
• Provide leadership and coaching for technical writers and act as the single point of accountability for documentation quality across initiatives.
• Ensure documentation quality, consistency, compliance, and alignment with business objectives, delivery methodologies, and regulatory standards.
• Act as the documentation authority bridging Business, IT Delivery, Architecture, QA, Risk, and Compliance to ensure that all deliverables are well-articulated, auditable, reusable, and fit for purpose.