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Team Leader, Rehabilitation & Recoveries x2
Standard Bank Group
Posted 4 months agoWindhoek, Namibia
Location
Windhoek, Namibia
Job Type
Full-time
Experience
Mid-Level
Category
Banking & Finance
Job Description
To lead, manage and control collection strategies, and to empower staff to maximize collection effectiveness and efficiency.
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Requirements
- Experience:
- 5 years collection experience 5 of which 2 years should be leadership experience.
- Key Impact Areas:
- Behavioural Competencies:
- Directing People
- Empowering Individuals
- Interpreting Data
- Making Decisions
- Resolving Conflict
- Technical Competencies:
- Coaching and Mentoring
- Electronic Communications & Devices
- Knowledge of P&C Policies & Procedures
- Performance Management
- Query Resolution
Responsibilities
- A Bachelor’s Degree in Business or related.
- A Postgraduate Diploma will be an advantage
- A Driver's License non-negotiable.
- Conduct regular workflow audits to identify trends, patterns or exceptions of workflow by being operationally involved and monitoring Rehabilitation Call Centre Calls that could influence the operational strategy.
- Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
- Identify training needs by conducting regular skills gap analysis and upskill staff through facilitating upskilling workshops to improve their overall effectiveness.
- Grow the Rehabilitation talent pool by coaching and developing Rehabilitation Officers for sustainable and resilient succession due to the high staff turnover.
