Trade and Payments Specialist

Job Description

Requirements

• Experience in trade finance, foreign exchange, or payments operations
• Knowledge of SWIFT transactions and foreign currency processing
• Strong customer service and communication skills
• Ability to meet tight deadlines and maintain accuracy under pressure
• Knowledge of FirstRand products and financial services is an advantage
• Commitment to compliance and governance standards

Responsibilities

• Validate foreign currency cheque transactions and process SWIFT inflow and outflow transactions
• Ensure reports are generated and submitted on time for compliance and regulatory purposes
• Provide first-time resolution of customer queries and complaints related to trade and payments
• Meet turnaround times while ensuring availability, reliability, and accuracy
• Propose improvements to internal processes that impact service levels and customer satisfaction
• Maximise cross-selling opportunities and drive adoption of digital and self-service options
• Achieve sales targets in line with performance scorecards
• Identify opportunities to increase revenue and grow the client base
• Maintain specialised knowledge on all FirstRand approved products, application procedures, and fulfilment processes
• Flag opportunities to migrate processes to digital platforms and support technology improvements
• Comply with governance, compliance standards, and escalate risks as identified
• Manage own performance and professional development in alignment with team goals