Outsource customer support to East Africa
English-fluent support reps from $500/month, working directly on your tools. No BPO markup, no seat contracts. We review your brief within one business day; pay only when you hire.
Request support reps for freeSupport channels we staff
Email and ticketing
Zendesk, Freshdesk, Help Scout, and Gorgias queues handled to your SLAs.
Live chat
Intercom, Crisp, and website chat with real-time response during your business hours.
Social and marketplace
Support DMs, review responses, and marketplace messages (Amazon, Etsy, app stores).
Order and billing support
Refunds, order changes, subscription and billing questions for e-commerce and SaaS.
The math on a support seat
What one full-time support seat costs per month, by sourcing route.
Need adjacent roles? We also staff chat moderators and virtual assistants.
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Founders, ops managers, and HR teams research rates and talent on these pages. Sponsor a placement and reach them while they are planning to spend.
Get placement options and pricingFrequently asked questions
How much does it cost to outsource customer support to Africa?+
A full-time support rep from Uganda or Kenya typically costs $500 to $700 per month, paid directly to the rep. There is no BPO seat markup: ProGigFinder charges a one-time placement fee of 50% of one month’s pay, only when you hire. A three-person team covering extended hours usually costs less than one US hire.
Is this a BPO or call center?+
No. We vet and shortlist individual reps who work directly for you, on your tools and your processes. You get the cost advantage of outsourcing without giving up control of quality, and without paying a middleman every month.
What tools do the reps know?+
Common stacks include Zendesk, Intercom, Freshdesk, Help Scout, Gorgias, and plain shared inboxes. Tell us your stack in the request and we shortlist candidates who have used it.
What about timezone coverage?+
East Africa Time (UTC+3) covers the full European workday and US East Coast mornings live. For US afternoon or 24/7 coverage, clients hire two or three reps on shifts, which is affordable at these rates.
How are candidates vetted?+
We review profile completeness, relevant support experience, availability, and identity-verification status where available. You review the profile and interview every candidate before hiring.
Can you handle payroll?+
Yes, optionally. We invoice you by card or bank through Stripe and the rep receives mobile money the same day, for 10% of monthly pay. Or pay them directly yourself at no charge.
Get your support team shortlist
Two minutes now. We confirm fit and expected shortlist timing within one business day. See how the full process works.
